Cancellation & Refund Policy

You may request cancellation by contacting us in writing through email or the contact form. Include your name, project or invoice reference, payment date and reason for cancellation. The cancellation request is reviewed against the agreed scope and the work completed.

If work has not started, the advance covering that unstarted work is refundable. If work has started, you pay for work completed up to the cancellation date; any advance covering work not yet started is refunded. We will explain the work completed and the resulting refundable balance.

Monthly subscriptions may be paused or cancelled before the next billing date. Cancellation stops the next renewal once confirmed. Work already completed remains chargeable; any advance for work not yet started is handled under the project-cancellation terms above.

If a deliverable does not match the agreed scope, contact us with the relevant details so we can review it and arrange the revisions included in your proposal. If we cannot provide an agreed service, the advance covering work not delivered is refundable. This policy does not limit any rights available under applicable law.

If you believe you have paid twice or paid an incorrect amount, send the transaction references and invoice details. We will verify the payment records and refund any confirmed excess payment. Do not share your card number, CVV, password or OTP with our support team.

Approved refunds are returned to the original payment method. Once initiated, refunds normally take 5–7 working days to appear, depending on the payment provider and bank. We will share the refund reference or confirmation when available. If the credit is delayed, contact us with the original transaction and refund references.

A failed or pending payment is checked with the payment provider before a refund or payment confirmation is issued. Bank holidays and provider processing times can affect the credit date.

We supply digital services rather than physical goods, so postal returns and exchanges do not apply. Cancellation, correction and refund requests are reviewed under this policy and the agreed project scope.

Read our Terms & Conditions and Digital Delivery Policy before confirming your project.