Shipping & Digital Delivery Policy

Videos, graphics and project files are shared using email or an agreed download or cloud-storage link. Website and app-development deliverables are handed over through the agreed repository, files, hosting environment or deployment process. Delivery details are confirmed in your project proposal.

There are no physical shipping charges, courier tracking numbers or postal delivery areas for these services. Any separately requested third-party hosting, stock assets, software licences or deployment costs are quoted before purchase.

Work begins after the agreed advance is received and the required brief, source materials and approvals are available. Payment alone does not mean that a custom project is ready for immediate download. The written proposal sets out the milestones and delivery schedule.

• UGC videos and ad creatives: typically 48 hours to 7 days.
• Website projects: typically 1–3 weeks.
• App MVP projects: typically 4–8 weeks.
• Brand films, larger projects and subscriptions: the schedule stated in your agreed proposal.

These are indicative timelines, consistent with the service information on this website. Scope, revisions, feedback, approvals and third-party platform reviews can affect delivery. Confirmed milestones and any revised schedule are communicated for your project.

Drafts or previews may be supplied for review before final delivery. Final files and source assets included in the agreed scope are released after full payment, as described in our Terms & Conditions. Third-party assets and services remain subject to their own licence terms.

If a link is inaccessible, a file appears incomplete, or a milestone is missed, contact us with your project reference and a description of the issue. We will check the delivery record and arrange access, a corrected file or an updated schedule as appropriate. Please provide a working email address and promptly share requested feedback.

Cancellation and refund requests are covered by our Cancellation & Refund Policy.